Shesha Lane and E-Tolling
Automatic Electronic Payment On the Sanral National Road Toll Plazas
Automated electronic payment lanes are now available at this toll plaza.
South Africa is one of the first countries in the world to introduce the use of automated lanes and automated payment on its toll roads, where you only need to register one account. This speeds up the traffic flow at toll plazas on the freeways, eliminate waiting time at booths and provide road users with a single toll bill for all their journeys. SANRAL’s intention is to make the manner in which toll is paid as easy as possible.
What is electronic payment?
Electronic payment is a method using an electronic tag fitted in the vehicle to identify the account holder, debit their toll account and automatically open the boom, without the need to stop-and-pay manually.
This will allow you to get through the lane faster.
What must I do to select this payment and travel option?
You simply need to have a SANRAL Account, link it to a payment method and fix a tag to the inside of the windscreen of your vehicle.
What is the cost of the tag?
Your tag is free of charge, but please ensure that you have deposited enough funds in your account to cover your toll fees.
How do I install the tag in my vehicle?
Step 1
- Assembling your tag and bracket and preparing for installation.
- Carefully insert the tag into the bracket and make sure it clicks.
- Remove the adhesive liner from the back of the bracket.
Step 2
- Fitting your tag horizontally onto the front windscreen.
- For Angled Windscreens:
- Identify an appropriate position on the inside of the front windscreen, behind the rear-view mirror, to fit your tag.
- Your tag needs to be fitted horizontally onto the vehicle’s front windscreen.
- Ensure that your tag does not obstruct the driver’s visibility.
- When facing the tag from the inside of the vehicle, the bracket must be on the left-hand side of the tag.
- There should be at least seven centimetres between the tag and any other objects, such as a sun visor or the rear view mirror. This will leave enough room for the tag to slide from the bracket once it is mounted.
Please feel free to ask the plaza staff to assist you with the installation.
How do I use my tag in the toll lanes?
As you enter the toll lane the tag will emit a beep confirming that it has been recognised, your account will be debited automatically with the transaction. The traffic signal will change to green, the boom will open automatically and you may proceed immediately.
- Select a lane that accepts tags as a method of payment
- Accepts tag payment only
- Accepts tags, cash and credit cards
- The toll gate detects your tag, which then emits one or more beeps depending on your toll account status
- For safety reasons, please maintain at least one car’s length following distance when going through a toll lane, where tags, cash and credit cards are accepted
* Overhead signs will be different at all the toll plazas.
What if the tag does not read or the boom does not open?
If there is insufficient balance in your account, the boom will not lift and the message “Insufficient Funds” will be displayed on the fare display.
You will need to pay by using cash or your credit card until your top-up your Account in order for the tag to process another transaction.
How do I top up my account?
You can top up your account, by:
- EFT
- Via the Call Centre using your credit card 0800 SANRAL (726 725)
- Via the website www.sanral.co.za/e-toll/ “Manage my e-toll account”
- At an FNB Bank or advance FNB ATM (even if you are not a FNB client)
- At Checkers, Pick n Pay or Shoprite.
What would I need to make use of the automated electronic lane?
- Get a tag
- Register an account at:
- the toll plaza building
- via the call centre on 0800 SANRAL (726 725)
How can I check my balance?
You can manage your account by visiting www.sanral.co.za/e-toll/ and click on the “Manage my e-toll Account”, which will allow you full access to your transaction details.
What if my vehicle is stolen, or written-off in a crash, or if I sell it?
After informing the SAPS, you should please contact the Call Centre on 0800 SANRAL (726 725) and report the theft of your tag in order to ensure that no unauthorised transactions are recorded on your account.
How often must I change the tag?
A tag has a very long life span. However, should you experience any problems with your tag, you can exchange it at any Toll Plaza office.
May I use the tag in more than one vehicle?
NO, the tag is dedicated to the vehicle for which it was issued. The licence plate number of the vehicle is linked with the tag.
For enquiries
Please visit us at the Toll Plaza office or contact us.
For your account enquiries in general: Tel: 0800 SANRAL (726 725)
E-mail: [email protected] Web: www.sanral.co.za/e-toll/
